
Software Screenshot

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Overview
Live Chat Software provides live help and support with easy web chat interaction between customer support executives and website visitors in real time. Advance technology enabled help desk utility facilitates web site visitors to immediately contact with web support operators for immediate resolving their queries in real time.
Best live chat utility provides quickly response, online support and information to website visitors and customers in minimal time. Instant interaction through real-time customer care results in increased online sales and business productivity with decrease in support expenses (telephonic support). Customer support software is highly useful in online business such as travel, real estate, auto sales, web hosting, education, insurance, finance etc.
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Real-Time Online Live Chat |
Online live support software provides real time chat interaction between customer support executives and online customers or visitors.
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Multiple Chat Sessions |
Live online help chat software provides flexible help desk support to single as well as multiple online visitors simultaneously.
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Operator-to-Operator Chat |
Utility even facilitates interaction between online operators to request assistance or exchange important information. |
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Chat Transfer Facility |
Web chat software provides facility to transfer chat from one operator to another in any department during ongoing chat sessions for providing additional help to website visitors. |
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Save Chat History Details |
Best customer service chat program facilitates support executives to view history of all chat sessions with facility to backup and record online chat conversations in a simplest way.
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View Visitor’s Information |
Live support software enables support executives to view website visitor’s details like Visitor IP, Visitor Name, Arrival Time and Date, IP Address, Company name etc.
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Chat Alerts |
Live help chat software facilitates Sound notification and Visual alerts (pop-up window), in case operator is with new chat request
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Offline Messaging |
Software facilitates offline messaging facility in case chat operator is unavailable or shows the offline status
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E-mail Chat Transcripts |
Chat Program provides facility to automatically send chat session details to visitor`s specified email address for later review and adding to visitor knowledge base.
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